Website support you can rely on
Give yourself one less web-related worry with website support that’s reliable, responsive and proactive.
From regular updates and bug fixes to super speedy hosting — we’ll treat your site like our own.
Ropey web support?
Not on our watch
Your website is
a crucial team member.
It acts as a marketer, salesperson, recruiter, assistant, administrator, and account manager day in, day out. That’s a hefty workload. And a lot of time, money and effort has gone into getting it here.
So why are you risking it all?
If you want to get the most out of your website, it needs to be cared for. Properly. We’re not talking about a few updates here and there or monthly check-ins. Think hands-on, round-the-clock support to keep your site safe and secure, and speedy hosting to keep your customers happy while browsing.
With us…
Your website
is top of mind
- Less downtime.
- Less unexpected add-ons.
- Less “figuring it out”.
Once we have the keys to your website, you can relax, knowing your website is being looked after.
Unlike most, we don’t sit around waiting for support requests. We’re actively checking your site (and our servers) to make sure everything’s in order. And if something’s not quite right, we’re on it before things escalate.
We’ll handle all of your necessary maintenance including plugin & software updates, malware scanning, installing security patches and fixing pesky coding faults. All without disturbing your customer’s journey.
Should your website go down, we’ll be there to make fast fixes. But don’t worry. Our security is up there with the very best. So downtime and hacks are extremely rare.
Why trust us
with your website?
Efficiency
Banish bugs in a click
With just one click, you can report bugs directly from your website. As well as saving you time, it quickens the fix, so your customer’s journey isn’t disrupted.
Unrivalled service
On-hand. On-demand.
Whatever you need. No silly support bots. Just helpful humans.
Quick response times
Complete peace of mind
A lot can happen in a day. That’s why we aim to respond to all support requests within 3 working hours. This way, nothing escalates, and you have complete peace of mind that everything is running as it should be.
Top-tier hosting
Fast, reliable and green
Our hosting is more than just a home for your site. Thanks to green, reliable, and super speedy servers — it’s a place for your website to thrive.
As well as:
- Installing security patches to protect your website.
- Regularly scanning for malware to identify and remove threats.
- Thoroughly testing the functionality of your site to ensure a good user journey.
- Keeping on top of WordPress & plugins to ensure your site is up to date and off hacker’s radars*
*52% of WordPress hackings are caused by out of date plugins!
Client Testimonial
Riweb has enabled our website to become one of the fastest-growing revenue streams within our business. Its functionality and reliability are first class, as is the ongoing support and customer service we receive.
Dan Hearn, Marketing Manager
Loddon Brewery
How it works
1. Review
First, we’ll review your website to make sure we can help you.
2. Clean up
We’ll then check your site for any major issues. If we spot something that’s off, we’ll send you a quote to put it right.
3. Migration
We’ll transfer your site to its new home, featuring fast, reliable servers that use 100% renewable energy.
4. Support starts
With the migration complete, consider your website safe, secure and protected.
Boost your sustainability efforts
You want to do your bit for the planet, right? To help combat climate change and build a safer, greener future for yourself and your loved ones? Great.
Using sustainable website services will play a big part in achieving this! By working with us, you’ll have peace of mind that you are working sustainably, while simultaneously reducing your carbon footprint and supporting local green initiatives. Together, we can make an impact.
We’re committed. Are you?
Invaluable support.
Outstanding value.
Web support starts from just £199.99 per month inc. hosting.
You’ll notice this is a “starting from” price. And that’s because websites vary in size, style and complexity. For a concrete price, send us your website URL and we’ll ping you a quote.
FAQ
-
What is the minimum commitment?
The initial agreement is 12 months. After month 12, you’ll be moved onto a rolling agreement that you can cancel at any time with 30 days’ notice.
-
Will you manage the migration of my website?
Absolutely, presuming we have full access to your website and hosting environment. We may need to contact your existing provider, too.
-
Can I speak to someone on the phone if I need to?
Yes, our client support number is available during UK standard working hours.
-
What if I want something new added to my website?
You can request any new additions to your site at any time. We will provide you with a quote and advise you of the expected time to complete the work.
-
Where will my website be hosted?
Your website will be hosted on our web servers located in a UK data centre that is powered by 100% renewable energy.
Looking for
expert web
support?
Get in touch to see how we can help.
