Welcome!
We’re Riweb, we’re family owned and we’ve been building and looking after websites for 15 years. We’ve recorded a quick video for you, to introduce ourselves.
“We have been working with Riweb for 3 years now and we absolutely love them!”
Your new website team.
We are here to look after you now, and into the future. Most of our team have been here since the start of the business, and it’s the same for our clients too.
Would you like to speak to one of our clients?
It’s easy for us to say we’re great. If you’d prefer to speak directly to one of our longstanding clients, we would be more than happy to set up a call for you. Send a quick email to [email protected] and she’ll book this in at a time that suits you.
Moving to Riweb…
Here’s what you can expect:
- Speedy responses to your queries
- Dedicated account manager
- Personalised service
What to expect when your website moves under our management.
Moving over to us will be a smooth, simple transition, and we will handle everything.
Ryan will be in touch to welcome you, and answer any questions you might still have.
The Riweb support service looks like this
Efficiency
Banish bugs in a click
With just one click, you can report bugs directly from your website. As well as saving you time, it quickens the fix, so your customer’s journey isn’t disrupted.
Unrivalled service
On-hand. On-demand.
Whatever you need. No silly support bots. Just helpful humans.
Quick response times
Complete peace of mind
A lot can happen in a day. That’s why we aim to respond to all support requests within 3 working hours. This way, nothing escalates, and you have complete peace of mind that everything is running as it should be.
Top-tier hosting
Fast, reliable and green
Our hosting is more than just a home for your site. Thanks to green, reliable, and super speedy servers — it’s a place for your website to thrive.
Client Testimonial
Riweb has enabled our website to become one of the fastest-growing revenue streams within our business. Its functionality and reliability are first class, as is the ongoing support and customer service we receive.
Dan Hearn, Marketing Manager
Loddon Brewery
FAQ
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Will anyone from SixTwo be staying?
Yes! Sam Keenan has joined Riweb, she will continue to look after you alongside our Head of Client Services, Heather.
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Will my pricing go up?
There are no plans to alter your pricing.
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Who do I speak to when I need help?
You will continue to speak with Sam, but you will also be able to speak to both Heather Tull (Head of Client Services) and Ryan Irving (Managing Director) as/when you need them.
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What is going to change?
In short, not much! We use mostly the same systems as sixtwo for website management, so this will be a very smooth transition.
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What makes Riweb different to other agencies?
Our levels of customer service and care. Our team is invested in ensuring we help your business and website grow and improve over time. We have incredibly strong relationships with our clients, and are really looking forward to getting to know you.
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Will the way I pay my invoice change?
If you pay monthly, you’ll still receive your invoice on/around the 1st of the month and you’ll receive your invoice via our accounts system, Xero. If you pay annually, you’ll receive your next invoice in the same month you normally do.
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What happens if I have already paid up front?
We will honour all services that have already been paid for, up-front.
FAQ
Looking for
expert web
support?
Get in touch to see how we can help.
1. Review
First, we’ll review your website to make sure we can help you.
2. Clean up
We’ll then check your site for any major issues. If we spot something that’s off, we’ll send you a quote to put it right.
3. Migration
We’ll transfer your site to its new home, featuring fast, reliable servers that use 100% renewable energy.
4. Support starts
With the migration complete, consider your website safe, secure and protected.
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What is going to change?
In short, not much! We use all of the same systems as sixtwo, so this will be a very smooth transition. Sam Keenan is going to be joining Riweb, and you will also have access to Heather and Ryan too for any of your website or digital marketing needs.
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Will my pricing go up?
No. Your pricing is going to remain the same.
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What happens next & when?
Need Ryan to help with this.
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Who do I speak to when I need help?
You will continue to speak with Sam Keenan, but you will also be able to speak to both Heather Tull (Head of Client Services) and Ryan Irving (Managing Director).
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Will any of the sixtwo team be staying?
Yes, Sam Keenan is joining Riweb.
